Patient Referral Coordinator/ Healthcare Administration

Jacksonville, Florida, United States


Candidates selected to fill the role of Patient Referral Coordinator can enjoy being part of a high functioning patient care team for the Crucialist Program. This program attempts to create an intimate relationship with patients that are recognized as high utilizers of ER and hospital services. The relationship is cultivated through a combination of home visits and phone calls with our care / clinical team. The mechanics of this are critical to developing the relationship in which the patient finds us as the most comfortable and reliable source of answers and solutions, which displaces the ER / Hospital as that resource.

Provide the appointments, resources and solutions our patients need to avoid using the ER or Hospital

o Managing a high volume of inbound and outbound calls in a timely manner

o Identification of patient and provider needs, clarifying information, and route challenges to the appropriate resource

o Utilize designated scripting when making and receiving calls

o Document care coordination progress within Pathfinder (internal) software

o Communicate with clinical partners (other specialties) while coordinating care for patients

o Utilize organizational specific software to reference records and organizational protocol


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